Can I get a ride home when I drop off my vehicle?

Of course.  Just call us in advance to make arrangements with us.

Can you arrange a rental vehicle for me?
We offer Hertz rental vehicles on-site and offer insurance rentals as well as rentals for any of your personal needs.

About the Repairs...

Can the insurance company require me to go to their drive-in claims center for an estimate on my vehicle?

No. You have the right to have your vehicle damages settled at the shop of your choice. Just arrange to have your vehicle inspected at AutoFix.

How long will my repair take?

We will give you a delivery date based on the labor hours required for the total repair.  We will keep you updated with our personalized Update Promise texting system.

I don't understand the difference between aftermarket, recycled and original manufacturer parts?

Original Manufacturer - Parts made and sold by your vehicle maker.  Body parts usually have a one year warranty.

Aftermarket - Parts made by an independent company-usually overseas.  Many of these parts come with certifications. Body parts usually have a lifetime warranty.

Recycled - Parts that are taken off of another total loss vehicle. Body parts usually have a 60 day warranty.

The insurance company took a betterment on my car?  What is this?

Insurance companies are required to return your vehicle to its pre-accident condition but they do not have to make your car better than before the accident. Wearable parts such as tires, batteries and suspension may be given a betterment or a percent reduction based on how far the part is into its life.  For example: a tire that is $100.00 new and 20% worn would require an additional payment of $20.00 from you.

I don't want aftermarket or recycled parts on my vehicle.  Will my insurance company honor my wishes?

Every insurance company has their own policies. Most companies have a 24 month-24,000 mile exception to their aftermarket parts rules. We always prefer original manufacturer parts and because of our  vehicle manufacturer certifications, we can often upgrade the insurance specified non-original parts to NEW Genuine.  This is at NO COST TO YOU!!!

Am I entitled to a rental car while my vehicle is being repaired?

Only if you opted for rental coverage on your policy or if you are a claimant through another person's insurance.  We have Hertz rental cars on-site and will put you into a vehicle that fits your policy limits.

Who do I pay my deductible to?

It is paid to your repair shop upon completion of your repairs.

About AutoFix Collision...

Can I have other work done on my vehicle while the collision repair work is being performed?

We can also take care of all your mechanical and glass needs as well.  Just ask!

Will the color match on my vehicle?

Yes, we guarantee it.  We utilize a complete paint system from primer through clearcoat to ensure you receive the finest and most durable finish.

I just need an estimate.  How much does this cost?

Our estimates are always free.  Just stop in.

How will I know when my car is completed?

We send you regular updates via text with our Update Promise system.  Additionally, we will call you to arrange a pick-up time.

What forms of payment do you accept?

We accept Insurance checks, cash, money order, debit cards and all major credit cards. Unfortunately, we do not accept personal checks.

Do I have to pay my deductible?

Yes.  When you don't pay your deductible you are inviting the repair shop to commit fraud or leave something off of your vehicle.  If you want a proper repair, always pay your deductible.

Are my repairs guaranteed?

Definitely.  Our collision repairs are accompanied by a written limited lifetime guarantee. Our mechanical repairs have a 12 month, 12,000 mile warranty.  Please ask us for details.


What should I do if I get into an accident?
If the damage is visible and/or there are injuries, call the police.  Take a photo of the scene and the position of the vehicles.  The police will provide you with a field report detailing all of the pertinent information.  They will also arrange for a tow truck if needed.

After an Accident...

The person who hit me wants to pay out of pocket and avoid calling the police and their insurance company.  Should I do this?

Repair costs are usually much higher than anticipated and 99% of the time the repairs end up being handled through insurance.  We do not recommend leaving the scene without a police report, however, if you have to, please obtain the following information:

  • A signed/dated statement from the other driver that he caused the damages.
  • Name, address and phone number of the other party.
  • Vehicle identificaiton number and license plate number.
  • Insurance policy no. and driver's license no. of other party.
  • Take photos of both vehicles' damages and positions.

My vehicle was towed by the police to a repair shop I do not wish to use.  Am I allowed to move it?

Absolutely!  Just call AutoFix and we will arrange to transfer the vehicle and pay all towing and storage charges incurred. Insurance allows and pays for these fees.

About the Claim and Estimate...

My initial insurance company estimate does not include all repairs for my vehicle.  Should I be worried?

No.  Your insurance company is required to return your vehicle to its pre-accident condition. It is our job at AutoFix to make sure they pay for all necessary repairs.  It may take 2 visits by the adjuster and 2 checks but we always get all necessary parts and operations paid for.

My vehicle was towed.  Do I pay this bill?

AutoFix will lay out the money for any towing and storage charges that may be incurred.  Ultimately, your insurance company covers these expenses.

My car was in a hail storm?  Can I file a claim for this?

Yes.  It is part of your comprehensive coverage. Your comprehensive coverage includes items like fire, animal hits and flooding.

A shop changed my oil and forgot to put the plug back in.  I drove it and it caused my engine to fail.  Can I claim this?

Yes.  It is part of your insurance coverage.  Your company will attempt to recover the damages from the negligent shop.

What determines if my vehicle is a total loss?

According to NY State law, once the repairs of your vehicle exceed 75% of its current market value, the vehicle is deemed a total loss.

My vehicle is a total loss.  What next?

Insurance will pay you for the current market value of the vehicle plus sales tax and minus your deductible.  They will pay us for any towing, storage or labor charges that have been incurred and pickup your vehicle.

How do I file a complaint against my insurance company?

Contact the New York State Department of Insurance. Go to: http://www.dfs.ny.gov/consumer/fileacomplaint.htm to file a complaint

Am I required to repair my vehicle at the insurance company's recommended shop?
Absolutely NOT!  NY State law allows you to repair your vehicle at the shop of your choice.  Insurance repair programs are always for their financial benefit but not necessarily in your best interest. 




That is why our slogan is"Don't Choose Your Collision Shop By Accident"

The accident was not my fault.  Do I have to file a claim with my own insurance company?

No.  We can help you file a claim with the other person's insurance.  Once that insurance company agrees to pay, they will cover the full cost of repairs as well as rental car for you.